Merida Home stands by the quality and craftsmanship of all
of our products and wants to ensure that you are completely satisfied
with your purchase. If you are not happy with your Merida Home
purchase for any reason, we will gladly offer you the opportunity to
return your item(s) within the first 30 days of receipt. If you choose
to return your purchase, please note that there is a 50% restocking fee
for all rugs as they are custom bound on a per-order basis. All
returns and exchanges must have an authorization number (see sidebar
for more information).
To prevent returns, we encourage customers to take advantage of our free sample program to guarantee complete satisfaction with our products before placing an order. To request samples of rugs, please visit the sample section of our website. To avoid size-related returns or exchanges, we recommend measuring the space intended for the rug precisely to verify the correct dimensions.
Merida Home Defective Product Policy
All Merida Home merchandise is carefully inspected prior to shipping to ensure the quality of our products. In the rare case that a product is defective, Merida Home will gladly exchange the item at no cost if reported within 30 days of receipt. To report a defective item and to receive a return authorization number, please contact Customer Service. All defective items must be returned like new in their original packaging. If you have disposed of your packaging, please contact Customer Service and they will gladly send you replacement wrapping.
Likewise, Merida Home will also exchange all products damaged during shipping free of cost. To learn more about this policy, please visit our shipping section. All other exchanges are subject to our 50% restocking fee.
To prevent returns, we encourage customers to take advantage of our free sample program to guarantee complete satisfaction with our products before placing an order. To request samples of rugs, please visit the sample section of our website. To avoid size-related returns or exchanges, we recommend measuring the space intended for the rug precisely to verify the correct dimensions.
Merida Home Defective Product Policy
All Merida Home merchandise is carefully inspected prior to shipping to ensure the quality of our products. In the rare case that a product is defective, Merida Home will gladly exchange the item at no cost if reported within 30 days of receipt. To report a defective item and to receive a return authorization number, please contact Customer Service. All defective items must be returned like new in their original packaging. If you have disposed of your packaging, please contact Customer Service and they will gladly send you replacement wrapping.
Likewise, Merida Home will also exchange all products damaged during shipping free of cost. To learn more about this policy, please visit our shipping section. All other exchanges are subject to our 50% restocking fee.
Return Authorization
All returns and defective product replacements MUST be authorized prior to shipping back to Merida or they will not be accepted. To obtain an authorization number, please contact customer service.
Mailing Address
Please send all returns and exchanges with your authorization number to the following location:
Merida Home Returns
#123456 (your authorization number here)
643 Summer Street
Boston, MA 02210
Questions?
You can contact our Customer Service representatives regarding all returns and exchanges, to report any damages, and/or to ask questions about our return policy at the following number:
Customer Service
Telephone: 1 (877) 220-6914
Email: Home@meridameridian.com
All returns and defective product replacements MUST be authorized prior to shipping back to Merida or they will not be accepted. To obtain an authorization number, please contact customer service.
Mailing Address
Please send all returns and exchanges with your authorization number to the following location:
Merida Home Returns
#123456 (your authorization number here)
643 Summer Street
Boston, MA 02210
Questions?
You can contact our Customer Service representatives regarding all returns and exchanges, to report any damages, and/or to ask questions about our return policy at the following number:
Customer Service
Telephone: 1 (877) 220-6914
Email: Home@meridameridian.com
